Edition of 27 September 2017.
For the realization of tickets for cultural and entertainment events (public offer of the PE «V TICKET»)
Article 1. DEFINITIONS
1. In this Public Offer for the realization of tickets for cultural and entertainment events (hereinafter - the Quotation) the following terms and definitions are used in an equal way in singular and in the plural form in the following values:
1.1. «Offer» - is Public offer for the realization of Tickets to the cultural-entertaining events (Public offer of the PE «V TICKET»), published at the electronic address in the Internet: www.v-ticket.com.ua, www.concert.ua and/or is available on demand of the Buyer at the Ticket Sales points;
1.2. «Principal» - is a legal entity entrusting to the Agent on behalf of the Principal and/or the Organizer, at his expense, to provide distribution services (among Agent's available subagents) and the reservation, registration, sale (directly to Buyers) of Tickets for the Events, unless otherwise is specified directly by the theses of this Offer;
1.3. «Agent» - PE «V TICKET is authorized on the basis of Agreements concluded with the principal to provide services of the distribution, booking, ordering and implementation of Tickets for various Events;
1.4. «Purchaser» - is an individual or legal entity (person), which on the terms established by this Offer, the Agent provides with services for booking, registration and sale of Tickets for Events;
1.5. «Event» - cultural-entertaining event including theatrical performance, circus performance, concert in the hall, club or outdoor area, exhibition, show, festival, fashion show, sporting event, excursion, as well as any other event where the visit is possible only with showing of a special document - a ticket;
1.6. «Hall» – means a space for the Event;
1.7. «Place» – means Place in the Hall;
1.8. «Electronic ticket» (further - Ticket) - an ordered set of data, also developed by System which includes the value of the requisites of the Ticket (the cost, the name of the Event, place, date and time of its holding, etc.), which uniquely describe and confirm the right of the Buyer for a one-time visit of the Event;
1.9. «Ticket form» – is printed standard form of the document indicating the details, containing information about the cost, the name of the Event, place, date and time of its holding, etc;
1.10. «Ticketing» – sending of an electronic image in the form of an Electronic ticket or its application to the Ticket form with a print device that occurs before the sale of the Ticket or its transfer when using the System;
1.11. «Nominal ticket price» - price of the Ticket, established by the Principal for all Buyers;
1.12. «System» -an informational system developed for the design and implementation of Tickets;
1.13. «Sales point» - ticket sales place, belonging to the Agent and / or Subagents / Partners of the Agent;
1.14. «Service charge» is the amount of money paid by the Purchaser to the Agent during purchasing tickets, to cover (compensate) the Agent's expenses appearing from the providing services for organizing the sale of tickets, including, but not limited to, technical providing of Ticket’s sales, supporting Agent’s infrastructure, information security, financial transactions, providing Purchaser with the information, order processing. The amount of service fee for each ticket is determined by the Agent in agreement with the principal or an agent by himself as a percentage of the Nominal value of the Ticket or a fixed sum;
1.15. «Additional services» are services that are not included in the service charge but with which the Agent may additionally provide the Purchaser for an additional fee, the amount of which is determined by the Agent independently;
1.16. «Order» is one or several tickets for one event that are selected by the Purchaser (Buyer) in the System and combined in the system with unique identification number;
1.17. «Cancellation» is the removal of the Ticket Order with automatic transfer them to sale in the System. If the order is not paid, it will be canceled automatically.
1.18. «Certificate» is a document that can be exchanged for a ticket.
1.19. «Delivery» is an Agent’s complex service for moving, transportation and delivery of tickets to the recipient, accompanied by informing the Purchaser and the responsibility for the safety item.
Article 2. GENERAL REGULATIONS
2.1. The Present Offer regulates the conditions and procedures for the sale of Tickets and obligations that arising in this connection from the Agent and Purchaser.
2.2. Ticket are sold to the Purchaser is made only on the terms of this Offer and only in case of its full and implicit acceptance. Partial acceptance, as well as acceptance on other conditions is not allowed. Using Agent’s services by the Customer offered in this Offer’s conditions indicate an agreement between them.
2.3. In order to purchase Tickets from the Agent, legal entities should pay for them by agreement with the Agent by any means that are not prohibited by the legislation of Ukraine. In this case, the rules of this Offer, unless other isn’t established directly in the corresponding agreement between the Agent and the legal entity.
2.4. Agent may make changes to this Offer at any time, but in any case such changes should be published and presented to the public via the sites in the Internet www.v-ticket.com.ua. www.concert.ua. at the points of sale. Using by Customer Agent’s services after making changes in the text of this Offer means the acceptance of the Offer as amended.
2.5. Terms of this Offer are valid for Purchasers paying through websites www.v-ticket.com.ua; www.concert.ua; and in points of sale, and do not depend on the form of payment.
Article 3. SUBJECT OF THE AGREEMENT
3.1. The subject of this Offer is giving of services to the Purchaser for the ordering, implementation and delivery (the last is for an additional fee charged except of service charges) of Tickets for the events, in order and on the terms provided by this Offer (furhter - Services).
3.2. Agent is responsible for the quality of such services provided to the Purchaser.
3.3. Agent should not responsible for the actions of the Principal and /or other persons acting on his behalf and on its behalf or on their own, but on behalf of the Principal, including tickets realization by such persons, as well as for the organization, the fact of holding and content of the Events.
Article 4. ACCEPTANCE OF THE OFFER
4.1. The acceptance by the Purchaser of the provisions of this Offer should be implemented by committing an action specified in the corresponding sub-paragraph of paragraph 4.3. of the Offer (Acceptance of the Offer). The acceptance of this Offer by the Purchaser is made unconditionally and totally.
4.2. Before accepting the Offer, the buyer should make sure that all the conditions of this Offer are clear for him and he accepts them unconditionally and totally.
4.3. Acceptance of the Offer by the Purchaser is performed in the case of purchasing tickets via the Internet, by phone or at sale points by performing the following steps: selection of event, Ticket category, ordering, full payment of the order.
4.4. Implementing of all of the acts pointed in paragraph 4.3.of this Offer means full and unconditional acceptance by the Purchaser of all the conditions of the present Offer without any exceptions, and/or restrictions and is equivalent to the signing of a written contract (paragraph 2 of Art. 642 of the Civil Code of Ukraine).
Article 5. PAYMENT PROCEDURE.
5.1. The Purchaser has the right to make payment for the Tickets in any of the ways proposed by the Agent, the information about which is present on Agent’s websites www.v-ticket.com.ua; www.concert.ua;
5.2. Payment is recognized as successful by the Purchaser at the time of receiving money by the Agent’s account or cash desk, or Agent’s official representatives cash desk (including sub-agents).
5.3. In the case of payment by credit card Purchaser must use a bank card issued for the name of the Purchaser. At the same time, the agent can demand from the Purchaser the original documents proving the identity of the Purchaser. The payment is not accepted, and the order is canceled in case of Purchaser’s breaking the terms of payment established by the legislation of Ukraine.
5.4. In case of maintenance of all conditions of the Offer and after the payment order is considered to be sold and the Purchaser might have the right to attend the event at the specified conditions in the Ticket.
Article 6. TICKETS DELIVERY
6.1. Transferring of Tickets to Purchaser is made in the following ways according to the choice of the Purchaser:
- E-mail is sent to the Purchaser by Agent, the form of an electronic ticket with a unique bar code is attached and might to be printed. This defined form of the ticket gives the right to the Purchaser to visit selected Event and might be presented at the entrance.
- Delivery of tickets by courier can be done for an additional payment of such services.
Article 7. REFUND. ORDER CANCELLATION
7.1. In case when Principal changes the scheme of Places in the Hall, and also its quantity, the Agent can replace for the Purchaser his Place in the Hall with the equal one by value.
7.2. Cancellation of Purchaser’s order takes place in the following cases:
- Purchaser 's rejection of an order;
- The absence of payment within 15 minutes after placing the order with the help of Internet acquiring services;
- The absence of payment within 24 hours after placing the order, when the payment must be made through the terminal;
- In case of ordering delivery if courier was unable to transfer the ticket to the Purchaser because of his absence at the mentioned address.
7.3. If the Purchaser wants to replace the purchased Ticket with another Ticket (change of seat in the Hall, change of the Event, etc.), in this case the Purchaser applies to the Agent with the corresponding application (on the following contacts: firstname.lastname@example.org or 044 222 00 22) requesting such replacement, no later than 2 (two) business days prior to the start of the Event, to which the Purchaser bought the Ticket. In the case when the relevant application reaches the Agent within a period of less than 2 (two) business days prior to the beginning of the Event, such request is not considered by the Agent.
7.3.1. For the procedure of processing and implementation of the replacement Purchaser’s Ticket, the Agent shall charge from the Purchaser a fee of 10% (Ten percent) of the Nominal value of the ticket. The Agent credit the paid Nominal value of the ticket for the previously purchased Ticket, minus the aforementioned fee (10% Ten percent), as well as the amount paid by the Purchaser of the Service charge and the value of the Additional Amount for the payment of the new Ticket which the Purchaser wishes to receive.
7.3.2. In case when the cost of the new Ticket (taking into account the change in the value of the Service charge and the value of the Additional Services) that the Buyer wants to receive is more than the amount charged by the Agent, in this case the Buyer is obliged to pay the difference to the Agent within 24 (Twenty four) hours from the moment of the application form for the Ticket replacement. In case of non-fulfillment by the Purchaser of the terms of this clause, the Ticket replacement application will be automatically canceled.
7.3.2. In case if the cost of the new Ticket (taking into account the change in the value of the Service charge and the value of the Additional Services), which the Buyer desires to receive, is less than the amount charged by the Agent, in this case, the Agent is obliged to return the Purchaser's difference within 2 (two) working days from the moment of the application form of Ticket replacement. From the moment when such request is made, the Buyer loses the right for the previously purchased Ticket.
Article 8. REFUND
8.1. In case of cancellation of the Event refund to the Purchaser for the bought Ticket is made by the Principal.
8.1.1. The Principal returns to the Purchaser only the Nominal value of the ticket, the refund of the Service charge and the value of the Additional Services is non-refundable by the Principal, as well as the value of the Ticket Delivery if the delivery service has been additionally ordered by the Purchaser. The Agent is not responsible for the timely and complete return of Cash from the Principal to Purchasers.
8.2. If the Purchaser wants to make a return of the ticket purchased by him and receive the money paid for it, in such a case the Purchaser applies to the Agent (according to following contacts: email@example.com or 044 222 00 22) with a request to make such refund not later than 2 (Two) business days before the start of the Event, for which the Purchaser has bought the Ticket. In case when the corresponding request reaches the Agent within less than 2 (two) business days prior to the beginning of the Event, such request is not considered by the Agent.
8.2.1. The Agent considers the request received from the Purchaser for the refund of the paid funds for the purchased Ticket within 1 (One) working day and notify, by sending a mail to the Purchaser about the results of such consideration and the decision taken, the decision of the Agent is final.
8.2.2. In case if the Agent has made a decision on refund to the Purchaser of the funds paid to him for the purchased Ticket, such refund shall be made within 10 (Ten) working days from the moment of notification about such decision of the Purchaser.
8.2.3. For the processing and implementation of the procedure of returning to the Purchaser the funds paid by him for the purchased Ticket, the Agent shall charge the Purchaser for a fee of 10% (Ten percent) of the Nominal value of the ticket. The Agent shall return the Nominal Cost of the Ticket to the Purchaser, minus the aforementioned fee. Return of the Service fee and the cost of the Additional Services is not performed by the Agent, as well as the Refund of the Ticket Delivery if the delivery service was additionally ordered by the Purchaser.
8.3. The conditions of this paragraph do not affect the rights of the Purchaser to independently apply to the Principal for explanations.
8.4. The Purchaser confirms and agrees that the order and reasons for the return of the funds are brought to him fully, known and understandable.
Article 9. RIGHTS AND OBLIGATIONS OF PARTIES
9.1. The Purchaser has the right for:
9.1.1. Inquiring about the cost of the tickets to the event and the amount of service charges, the cost of additional services in the other official ticket operators and making the decision about purchase a ticket from the Agent independently.
9.1.2. Receiving information about the rules of Ticket sales, available Ticket categories and other information regarding the event, which owns the agent according its authority, using the Internet, call the Agent and other ways that are presented on the websites www.v-ticket.com.ua; www.concert.ua
9.1.3. Choosing independently the method of payment for the Ticket on the Agent’s sites www.v-ticket.com.ua;
In this case the Purchaser is obliged to learn by themselves the rules of one or another way of payment.
9.1.4. Direct feedback on Agent’s Contact about Agent’s work.
9.2. Purchaser must:
9.2.1. Get fully acquainted with all the rules of the Offer and agree with them while buying tickets, as well as any additional rules governing the relations between the Parties under this Offer.
9.2.2. When ordering, provide the necessary true, accurate and complete information about the Purchaser. Purchaser is responsible for minor children, on whose behalf he gets tickets.
9.2.3. Purchaser agrees that he is fully responsible for the data reported to the Agent (its staff). Purchaser agrees that he has no claims against the Agent and his staff for wrong ordered tickets by him, since he is not sure it is correct. The Agent is not responsible for the inability to provide services and ticket sales on terms different from those set forth in this Offer.
9.2.4. Pay the full cost of services of the Agent.
9.2.5. Do not post, publish, transmit and distribute messages that may be of criminal nature or cause any harm to the Agent, the Principal, the Organizer, to other purchasers.
9.2.6. In case of any problems with a visit and / or stay at the Event, the Purchaser must, within twelve (12) hours from the start of Event to appeal to Agent via site means of communication (Internet: www.v-ticket. com.ua; www.concert.ua) with indication and description of the problems that appeared.
9.3. The Agent has the right to:
9.3.1. Require the Purchaser to comply with all the procedures of registration and payment of the Order by the rules set out in this Offer.
9.3.2. In a case of denying Purchaser any of the paragraphs of the Offer deny him further in providing the Services.
9.3.3. The Agent is not responsible for the failure of the communication channels, through which the Purchaser communicates with the Agent (his official representatives).
9.3.4. To modify any software of the Agents sites (www.v-ticket.com.ua, www.concert.ua). Stop the work of software tools that ensure the functioning of the site for identifying significant malfunctions, errors and failures, as well as for the purpose of conducting Prevention works and prevention of unauthorized access to the site.
9.3.5. Establish and modify the cost of its Services unilaterally and at any time.
9.3.6. Include to the cost of Order and charge from the Purchaser the cost of the Service charge and the cost of the Additional Services.
The cost of delivery is paid separately by the Purchaser.
9.3.7. Require the Purchaser to pay the full cost of the Ticket and the Services before making a sale and issuing the Ticket to the Purchaser’s hands.
9.3.8. Neglecting by the Purchaser of any of the paragraphs of this Offer to deny him providing of the Services.
9.3.9. Adding to the cost of the Ordering of Tickets additional services that include, but are not limited:
- For personal order processing by operator while ordering tickets via the contact center Concert.ua (phone, online chat, e-mail);
- For the formation of messages with attached electronic ticket and send it by e-mail to the Purchaser;
- For booking a ticket with a guaranteed availability for buying via Concert.ua box office for a certain time when you make the order;
- For ticket printing for the formation of the order with delivery by courier;
- For ticket printing in cash desk of Concert.ua;
- For placing an order with payment through payment terminals;
- For the reception and collection of cash when ordering with payment for courier while getting the ticket;
- For the design, processing and documentary support ticket reservation with payment on the invoice;
- For the registration and personal processing by contact center of collective ticket reservation (the number of tickets in one order exceeds the maximum for the event);
- And other services.
The cost of additional services is determined by the Agent independently and can be change at any time.
9.4. The Agent must:
9.4.1. Give the Purchaser the necessary information on specific activities.
9.4.2. Provide the Purchaser with instructions for registration / payment / getting the Ticket. Exhaustive information is considered to be the information that publishes by the Agent on its Websites: www.v-ticket.com.ua; www.concert.ua; and provides in the points of sale.
9.4.3. Do not use the personal data of the Purchaser to send materials that are not related to the services that are provided by the Agent.
9.4.4. Do not transmit personal data to third parties or use it for other purposes.
Article 10. RESPONSIBILITIES OF THE PARTIES
10.1. The agent is not responsible for the transfer, replacement or cancellation of the event. The agent is not liable person, as well as a party to the contract concluded between the Principal and the Purchaser in connection with the purchasing of the ticket by latter.
10.2. In the case of non-implementation or improper implementation of its obligations written in this Offer Parties are liable in accordance with the laws of Ukraine and conditions of this Offer. Responsibility of the Agent in the delivery of services to customer is limited to the organization and function of the interaction between the Principal and the Buyer for the purpose of selling the Ticket, i.e. Services are provided directly by the Agent.
10.3. Agent is not responsible for non-compliance of service provided by the Principal Purchaser’s expectations and / or subjective assessment. Advices and recommendations provided to the buyer can not be regarded as a guarantee.
10.4. The Purchaser takes all possible commercial risks associated with his actions for the errors and omissions in the provision of its data.
10.5. Agent is not responsible for any losses and moral damage suffered by the Buyer as a result of misunderstanding or lack of understanding of the information about the ordering / payment of the orders and getting and using the Services.
10.6. If the Purchaser claims on any problems associated with a visit and / or stay at the Event out of time specified in article 9.2.6. of this Offer, this requirement can not be satisfied.
10.7. The parties are relieved from responsibility for partial or complete failure to perform obligations according the Offer if such failure was caused by force majeure, I.e. extraordinary and unavoidable given conditions. Reasons of force majeure, in particular, includes: natural disasters, acts of war, strikes, actions and decisions of public authorities, disruptions appearing in telecommunications and energy networks.
Article 11. LIMITATION OF RESPONSIBILITY
11.1. Neither the Agent, nor its stuff, directors, shareholders, authorities, or other related parties, sponsors, agents, representatives, partners or any other persons, including acting on behalf of the Agent are liable for any direct or consequential loss, resulting from the sale of tickets or services, as well as a result of unauthorized access to personal data of the Buyer, including lost profits.
11.2. All claims connected with the agreement signed on terms of this Offer must be declared in written way within ten days from the date of their occurrence. After this period claims will not be considered by the Agent.
Article 12. SETTLEMENT OF DISPUTES
12.1. Disputes that appear during implementation of the agreement on the terms of this Offer must be settled accordingly to the claim procedure. Claim must be submitted in written way to the Agent with documents justifying its demands within ten (10) calendar days from the date of occurrence of the reasons for the dispute. The received claim must be considered by the Agent within ten (10) calendar days.
12.2. In case of impossibility of reaching an agreement all disputes are referred to the court at the location of the Agent.
12.3. For all other matters that are not mentioned in the Offer Parties must refer to the laws of Ukraine.
Article 13. CHANGING AND CANCELLATION OF THE QUOTATION
13.1. Present Offer enters into force from the date of its posting on the Agent’s website and is valid unlimitedly. The conditions of this article apply to the additional agreements (changes) to this Offer.
If you have questions or comments, please contact us by phone:
044 222 00 22
095 655 99 33
063 655 99 33
096 655 99 33
Or write a request to firstname.lastname@example.org
Schedule: 09:00 to 21:00 (Monday - Friday) / from 10:00 to 19:00 (Sat - Sun)